How do I make a return?

We offer 30 days of open purchase from the day you received your order regarding goods purchased in our own online store, Lillsport.se. For Lillsport goods purchased from one of our retailers, the return must be made directly at them! The item needs to be unused, undamaged and included with our original labels for a return to be approved.

To make a return to us, please let us know first at order@granqvists.se. State the reason for the return and your order number. We will email you a return label and the return cost is 49 SEK / 49 DKK / 4.9 EURO. Please use the packaging you received your goods in when you return, or another suitable box. Attach the shipping label clearly to the packaging and hand it over to the shipping agent. As soon as the goods have arrived at our warehouse, Klarna will handle the refund. Any original shipping costs will not be refunded. You as the customer are responsible for the shipping when returning an item.

What if I want to exchange an item?

If you wish to exchange an item, the procedure is the same as above.

But it is important that you send back what you do not want to us, and then place a new order in our webshop for what you want. We do not make direct exchanges, but a new order is required. Please note that it may take up to two weeks from the time you send your return until we receive and register it. If you have chosen Klarna Invoice, you can pause your purchase and wait for confirmation of the return. If you have paid by card, it may take up to 5 days before the money is refunded. The money will then be put back on the card used for the purchase. Any original shipping costs will not be refunded. You as the customer are responsible for the shipping when returning an item.

How do I make a reclamation?

If you have received a defective or faulty item, you should make a complaint.

Email customer service: order@granqvists.se. Enter the order number, describe your case and whether you want your money back or a new, faultless item. We also need to get a picture of the item and the complaint. This makes the complaint handling easier for both you and us. You will then receive a return slip from us, which you attach clearly to the packaging. Please use the same packaging that you received your goods in when you return, or another suitable box. Hand in the packaging at the nearest post office. When you hand in your complaint at a post office, you will be given a delivery receipt. Keep this until your complaint is fully processed and you have received confirmation from us. Expect that it may take up to two weeks from the time you send your complaint until we receive and register your case. It may then take up to 5 days before the money is refunded to your card. The money will then be put back on the card that was used for the purchase. We are responsible for the shipping of the complaint for the item.

(Applies only to purchases made directly on Lillsport.se)